Complaints Handling and Resolution Policy

1. Purpose and Scope

This policy outlines how Wholesale Pharmacy Ashwood receives, manages, and resolves complaints from our customers. We are committed to providing a transparent, fair, and accessible process to ensure all issues are handled effectively and in accordance with regulatory requirements.  

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2. Our Core Principles

• Accessibility: Our complaints process is free and easily accessible to all customers.  

• Simplicity: We ensure the process is simple to understand and initiate.  

• Objectivity & Fairness: Every complaint is treated with a fair, unbiased, and respectful approach.

• Efficiency: We aim to investigate and resolve issues as promptly as possible.

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3. How Customers Can Lodge a Complaint

Customers can lodge a complaint with us free of charge through any of the following channels:

• In Person: Speak directly with any of our staff members at our business premises.

• By Phone: Call our dedicated customer service line on (03) 9807 1286.

• By Email: Send details of the issue to our email address ashwoodpharmacy@gmail.com.

• Online: Submit a complaint directly through the complaint page on our website: https://ashwoodpharmacy.wixsite.com/website

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